Video: ' Sales People'

 


Video: ' Sakimura'

 


Video: ' Pike Place Fish'

 


Video: ' The Guitar Player'

 

   


Presentations that Empower.

All of Duane's talks are delivered with a high level of energy and passion! Humor is sprinkled liberally throughout his talks and his learning points are all made through the use of very well told stories and facts/references from the current business world!

Sales
Customer Service
Motivation

Sales

Success in selling today is less about your product and marketplace than it is about you!

Buyers today are savvy. Over the last 20 years they've heard all the lines and seen all the tactics. Today they want depth. They want to deal with "business people" not "sales people". They want fewer "pitches" and more "value".

It's not as competitive in your market place as some sales people will lead you to believe. It is crowded however! And that does make it challenging to stand out from the crowd.

The problem is sales people are under the false perception that there are 3 simple steps in selling and when followed will guarantee their success. They view those simple steps as: being the prospects buddy, doing a feature dump and closing with 7.5 closing questions. Buyers have changed. Today we've got to be smarter than that.

This talk focuses on how to establish credibility in the buyer's eyes, and how to deliver value in every prospect and customer interaction. This talk makes clear what is necessary to leverage "consultative selling" and "relationship based selling" by getting down to business.

Customer Service

In reality most organizations understand how important customer service is and know what to do. The challenge they face is getting the majority of their staff to take the necessary actions to sustain a positive and memorable customer service experience day in and day out year after year.

This talk reviews how important consistent and attentive customer service is and the consequences an organization realizes when customer service declines. This talk helps the audience understand what is in it for them personally when they put forth the necessary effort and illustrates the mindset that effective customer service representatives and organizations possess.

This presentation helps the audience get in touch with purpose and meaning. It is a well documented fact that individuals that sustain the empathy required to become a top service professional have found purpose and meaning in their work. This talk challenges each audience member to reflect on what is meaningful to them and how to leverage their unique purpose in their day to day responsibilities as a service professional.

Motivation

Why is it that some people soar while others plod along in despair? Are the successful significantly more intelligent? Do they possess greater natural ability?

Highly successful individuals have 3 things in common. They have found meaning and purpose in what they do. They are resilient. And they take action.

Successful people make plenty of mistakes and are faced with set backs just like the unsuccessful. In this regard nature does not discriminate.

The key differentiator is that the successful take full responsibility for what is happening to them. They don't place blame on others or circumstances. They understand it is not what happens to them that matters as much as how they choose to deal with it.

This talk gives the audience members permission to be less than perfect. It illustrates that the successful often have significant weaknesses and imperfections however they don't let these flaws stop them. They look adversity and challenge directly in the eye and they move forward. And as they embrace this approach their confidence and ability steadily grows.

This presentation leaves the audience with a feeling of confidence and strength. It gets them in touch with the fact that they are significant and that they can soar in their profession while creating a life that matters.

 

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'Rarely do we see someone create in a little more than an hour a palpable shifting of attitudes. You've done just that. I have heard about it all week."
- Merchants Bank

'Thank you for your uplifting and energizing presentation. I would recommend you for any organization."
- Webster Bank

'The upfront research you did on our organization was very impressive. Your ability to weave our culture through out your presentation was amazing."
- Liberty Bank